What is it like to become an Administrator in Primary Care?

The NHS has to be well-organised and keep detailed records of patients and staff, Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.


There are many certificates which can help you secure a role of administrator such as:

  • A short course Certificate in Health Administration
  • Level 3 Diploma in Medical Administration
  • Level 3 Certificate in Medical Principles for the Administrator
  • Level 5 Primary Care and Health Management

To become an Administrator you need a good standard of literacy and numeracy. Employers usually ask for GCSEs (or equivalent) in English and maths. IT skills and qualifications are useful too as so many NHS systems are IT-based now.  You’ll be using your skills in time management, organisation and communication in any admin role.

Find opportunities to become an Administrator on NHS Jobs website.